Terms & Conditions

By accessing the Sprng website or the Sprng mobile application (hereinafter referred to as the “App”) from any computer, computer device, mobile, smartphone or any electronic device or from any other channel or medium, you (hereinafter referred to as “You” or “Your”) expressly agree to be bound by these Terms & Conditions (hereinafter referred to as the “Terms”). The App is owned by Anirit Agritech Private Limited, a company incorporated in India, bearing Company Identification No. U55209MH2014PTC253600 and having its registered office at C-3A, Floor 3, Omkar Esquare, Tatya Tope, Marg, Joglekarwadi, Sion Fish Mkt, Sion(E), Mumbai, 400022 (hereinafter referred to as “We” or “Our” or “Us”).

If You use the App, You are required to first carefully read as well as fully understand these Terms which are applicable when You view/access/use the App or avail any products/services therefrom. Please also carefully read and fully understand Our Privacy Policy available at https://www.aniritagritech.com/privacy-policy.html (hereinafter referred to as the “Privacy Policy”) as well as other App guidelines and policies (hereinafter referred to as “Other Policies”) which are incorporated in these Terms by reference and are an integral part of these Terms.

By accessing/using the App, You have expressly indicated to Us that You have read, acknowledged and fully understood as well as fully agreed to be bound by these Terms, Privacy Policy and Other Policies, irrespective whether You register with the App or create an account with Us or not.

Note: Our Terms & Conditions is subject to change at any time with or without notice.

Acceptance of Terms, etc

These Terms are in the form of an electronic and legally binding contract that establishes the Terms & Conditions You have accepted before using the App or any part thereof. These include Our Privacy Policy and Other Policies as mentioned in these Terms, including but not limited to terms governing App features, billing and payment, reviews and ratings, promotions and discounts. By using the App, You hereby unconditionally consent and accept to these Terms, Privacy Policy and Other Policies. To withdraw such consent, You must immediately cease using the App and terminate Your account with Us. You are requested to keep a physical and updated copy of these Terms and all other referred policies herein for Your records.

You consent to have these Terms and all notices, correspondences and communications provided to You in electronic form.

Every time You use the App, You confirm Your agreement with these Terms, Privacy Policy and Other Policies.

Eligibility

Use of the Website/App is permitted only by individuals who can enter into legally binding contracts under the applicable Law. Without limiting the foregoing, use of the Website/App is not permitted by anyone under the age of 18 (Eighteen) years. If You do not qualify, You should refrain and should not use the Website. By using the Website, You agree and represent that You are legally competent to enter into this valid and enforceable Agreement. Additionally, We reserve the right to terminate Your account upon knowledge of You being a minor.

By using the App also, You hereby represent and warrant to Us that You have all right, authority and capacity to enter into these Terms and to abide by all of the Terms & Conditions thereof.

App Usage and Account

Subject to your compliance with these Terms, You are granted a free, non-exclusive, revocable, non-transferable, non-sublicenseable and limited right and license to download and use the App solely for Your personal and non-commercial purposes. However, charges shall be applicable on the products and/or services availed by You from the App. We reserve all rights in and to the App and its contents not expressly granted to you under these Terms.

When you use the App, We collect certain personal and non-personal information from You. To know about the type of information We collect and how We use it, please refer our Privacy Policy available at https://www.aniritagritech.com/privacy-policy.html.

Your App login details must always be kept private and confidential and should not be disclosed to or permitted to be used by anyone else and You are solely responsible and liable for maintaining the utmost privacy and confidentiality thereof and for any and all usage and activity on the App that takes place under Your account and login. You agree to immediately notify Us of any disclosure or unauthorized use of Your login or any other breach of security at sprngsupport@aniritagritech.com and ensure that You logout from Your App account at the end of each session.

You are required to provide Us with your correct e-mail/ login/ password thereby creating Your own account with us while placing any order through the App. By agreeing to these Terms, You grant Us the permission to send electronic communications at the email provided by You as well as make calls and send auto-dialed and/or pre-recorded messages/calls from Us on the mobile number provided by You as part of Our offering. You also consent to receiving SMSs, newsletters and email and mobile notifications from Us at any time We deem fit. These emails/calls/messages shall pertain to clarification about Your order placed on the App, complaint handling, feedback and for marketing and promotional purposes as well as promotional offers from Our partners. Should You no longer wish to receive such communications, You may write to us at sprngsupport@aniritagritech.com. You acknowledge that opting out of receiving any such communications may impact Your use of the products and services offered through the App.

When You place an order for any vegetable/fruit item through the App, We may ask You to supply additional information relevant to such order, including without limitation, your credit/debit card number, its expiration date, internet banking details and the address for billing and delivery. You represent and warrant that You have the legal right to use all the foregoing payment method(s) to place orders on the App. When You initiate any transaction on or through the App, You authorize Us to provide your payment details and information to third parties so We can complete Your order and to charge Your payment method for the type of transaction You have selected. You may further be required to provide additional information to verify Your identity before completing Your transaction. We will take all reasonable care to keep the details of Your order and payment secure, but in the absence of negligence on Our part, We cannot be held liable for any loss You may suffer if any third party procures unauthorized access to any data You provide when accessing or ordering from the App.

You shall comply with all applicable third party terms of service, if any and if applicable, when using the App.

Your Obligations

Except as expressly permitted in these Terms, You shall not:
i. copy, modify, decompile, reverse engineer, disassemble or create any derivative works based on the App;
ii. distribute, transfer, sub-license, lease, lend or rent the App to any third party; or
iii. make the functionality of the App available to multiple users through any means.

You shall not cut, copy, distribute, transfer, modify, create, disseminate, post, publish or create any derivative works from any content, including images and any information available on the App for any purpose whatsoever.

You shall not access or make any attempt to access the App and/or any content available on or through the App by any means other than through the access interface provided by Us.

You shall not (i) use or incorporate into the App any deep-link, robot, spider or other automatic or automated devices, tools, programs, methodology or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the App or any content therein, or (ii) in any way reproduce or circumvent the navigational structure or presentation of the App or its content, or (iii) obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the App.

In case the App permits You to post or upload any data/information such as reviews, You undertake to ensure that such data/information is not offensive and is in accordance with all applicable laws, including The Information Technology Act, 2000 and Rules made thereunder. Further, You undertake not to:
i. publish, post, disseminate any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, or otherwise unlawful in any manner whatever;
ii. post any content that infringes the copyright, patent or trademark or any other intellectual property right of Ours or of any third party or person;
iii. upload or distribute files or content that contain viruses, or any other similar software or programs that may damage the operation of the App, whether partially or fully;
iv. disrupt or interfere with the security of, or otherwise cause harm to, the App, accounts, passwords, servers or networks connected to or accessible through the App or any affiliated or linked sites.
We have no obligation, to monitor any content posted by You on the App. We shall have the right to remove or edit any content posted by You that in Our sole discretion violates, or is alleged to violate, any applicable law or either the spirit of these Terms or is against the larger interest of the App and/or its users. Notwithstanding the foregoing, You remain solely responsible and liable for any content You post on the App.

Please note that all of the vegetable/fruit items may not be suitable for Your consumption for various purposes such as allergy. You shall first check that the vegetable/fruit item You intend to order is suitable for Your consumption. We shall not be held liable or responsible in any way if You order any food/beverage item which is not suitable for Your consumption.

Vegetable/fruit items ordered from the App are intended for Your use/consumption only and You warrant that the same is not for resale or any other purposes.

You shall not use the App or any of its content for any commercial purpose or the benefit of any third party or in any manner not expressly permitted by these Terms.

From time to time, Our App may have external links connected to other third party websites. We do not, under any circumstance, suggest, promote or endorse such external links or third parties or any content, advertisement, products or other materials made available therefrom. We will in no way whatsoever be responsible or liable, directly or indirectly, for any damage or loss caused, or alleged to be caused, by or in connection with the use of or reliance on any such content, products or services available on or through any such third party websites. Further, such third party websites may have their own terms of use and other policies and hence You are advised to use Your own discretion while accessing such external sites.

It is hereby expressly clarified that any of the aforesaid acts undertaken by You shall be to Your sole liability, responsibility, risk and consequences and You hereby agree to indemnify Us for the same.

Our Offerings

While We endeavour to have a pan India presence, Our offerings through the App are not currently available throughout India. In case You download the App and place an order for any vegetable/fruit item offered through the App, We will notify You if We can service Your order at the address provided by You or not. If for any reason You have paid any money for availing any such vegetable/fruit item offered through the App and if We are unable to service Your said order, We will refund Your money in full.

Though We endeavour to ensure any vegetable/fruit item showcased on the App is always available, please note that the same shall always be subject to its availability, Our delivery capacity and hence such vegetable/fruit item though showcased, may not always be available. You hereby waive any objection to the same.

We make a continuous and conscious effort to describe and display every vegetable/fruit item accurately on Our App and provide you with the best of the product/item. Please note that because of the inherent nature of the Internet, the actual image or colour of any vegetable/fruit item displayed on the App may not necessarily match with the item supplied to You or taste exactly as it was described and may differ from item to item. You hereby waive any objection to the same and agree to accept such item ordered by You through the App regardless of any such variations.

Though We shall endeavour, however We cannot and do not guarantee the accuracy or completeness of any description or depiction of any vegetable/fruit item. We reserve the right to change or update any such description or depiction, to substitute specific ingredients and to correct errors, inaccuracies or omissions at any time without giving any prior notice to You.

When You place order for any vegetable/fruit item on the App, We will send You an automated email/SMS to confirm that We have received the same and which shall specify Your order details, approximate delivery time and price. A notification confirming the said order details will also be provided through the App. You must inform Our customer service center or write to us sprngsupport@aniritagritech.com immediately if any such details are incorrect or incomplete. The fact that You receive such automatic confirmation from Us does not necessarily mean that We will be able to fill Your order. Once We send such confirmation, We will check the delivery capacity pertaining to Your said vegetable/fruit item. If the vegetable/fruit item ordered by You is not available or if there is no delivery capacity, We will also let You know of the same by email, SMS or phone call.

If You have any complaint or dispute concerning any vegetable/fruit item ordered by You through the App, please call our customer service center or write to Us at sprngsupport@aniritagritech.com and We will try our best to remedy the problem in the manner We deem appropriate in Our discretion.

Pricing/Consideration:

Sprng offers all the items listed on their Website/App to be sold at MRP (decided by Sprng) unless otherwise specified. Any customer shall be paying for the SKUs listed or offered and not a particular weight.The prices mentioned at the time of ordering the item, including not limited to the applicable taxes and other costs, shall be the same as charged on the date of item delivered. The prices are to be decided at Our sole discretion considering all the current market scenario and may fluctuate accordingly. In the event, the prices are lower or higher at the time of delivery of items, no additional charges will be collected or refunded as the case may be on completion of the order.

Payment Options

Payment can be made through any of the following modes: Debit card, credit card, internet banking or cash on delivery (COD).

If You use debit card, credit card or internet banking payment option, You warrant that they are Your own and that You have sufficient funds to make the payment.

To ensure that placing Your order on the App is secure, Your debit/credit card/internet banking details will be encrypted to prevent the possibility of any unauthorised person being able to read them as they are sent over the internet. Your bank or credit/debit card issuing company may also conduct security checks to confirm it is You placing the order.

Full payment for the vegetable/fruit item ordered must be made by You before accepting delivery. Failure to pay before taking delivery will result in cancellation of Your order and We will not be liable in any way whatsoever.

The total price for the vegetable/fruit item ordered, including delivery charges and other applicable taxes, will be displayed on the App when You place Your order. Invoice will be sent upon dispatch of Your order over an email and a physical challan will be sent by Us to Your registered email address. The copy of the challan for Your order will be sent along with Your order.

As long as You use the App, You shall always keep Your email address updated with Us at all times. The invoice amount will be inclusive of all delivery charges and applicable taxes.

Delivery

We cannot and do not guarantee that every vegetable/fruit item ordered by You through the App will arrive exactly within the timeframe, estimated or otherwise, We provide You when You place Your order. In particular, in case of any adverse climatic/weather conditions or any other event beyond our reasonable control that hamper or interfere with Our ability to deliver the vegetable/fruit item ordered by You through the App, We will make all reasonable attempts to deliver the same as soon as reasonably and practically possible. In the event that timely delivery of Your order is not feasible, We will intimate You of the same and seek Your confirmation whether You wish to accept such delayed delivery or wish to cancel Your order. In case You wish to accept such delayed delivery then You hereby agree to accept Your order and pay for the same (if order is placed on COD basis) without any demur and release Us from any and all liability for any loss, damage or inconvenience that You have encountered or likely to encounter as a result of such late delivery. Alternatively, should You wish to cancel Your order then We will refund the purchase price for Your such order or add the said balance amount in Your wallet. For more details on Our wallet, please visit the link https://www.aniritagritech.com/terms-and-conditions.html#SPRNG-Wallet.

Delivery periods quoted at the time of ordering are approximate only and may vary. We will make every effort to deliver within the time stated, however, We will not be liable for any loss caused to You if Your order gets delivered to You after the anticipated time.

Before accepting delivery of the vegetable/fruit item ordered by You through the App, You are responsible for inspecting the said order delivered by the delivery personnel for any spoilage, damage or other issues.

If You fail to accept delivery of the vegetable/fruit item ordered by You through the App at the time of delivery, or if at all We are unable to deliver at the nominated time due to Your failure to provide appropriate instructions or details to Us, then such items shall be deemed to have been delivered to You and all risk and responsibility in relation thereto shall pass to You. Any storage and other costs, including delivery charges and applicable taxes, which We incur as a result of the inability to deliver as per the foregoing, shall be Your responsibility and You shall indemnify Us in full for such costs.

All risk factors including but not limited to the perishability component in the vegetable/fruit items shall pass to You upon delivery of such vegetable/fruit.

Cancellation and Refund policy

If You wish to cancel any of Your vegetable/fruit item order placed on the App You may do so only if the following Terms & Conditions are satisfied:
i. Cancellation request shall be made by You through chat feature or through a call intimating Sprng about such cancellation. Further, the cancellation procedure shall be immediately processed from our end which You may please keep a tab on;
ii. Cancellation of order will be accepted before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots)
iii. Cancellation must be done for the entire order or for the partial order depending upon Your needs but considering the aforesaid factors.

There is no cancellation fee levied by Us.

In an unlikely scenario where We deliver a wrong vegetable/fruit item, You have the right to reject the delivery of the wrong item only and You shall be fully refunded for the missing item as per Clause 8.4.

If any order cancellation is accepted by Us and if You have prepaid any money for such cancelled order, We will transfer such amount to Your Sprng wallet within 7-10 working days from cancellation date, which can be subsequently used to shop again at Sprng.In case of any credit /debit card payment, the same will be transferred back to Your account within 7 to 10 working days, in case You don’t opt for Our Wallet facility. For more details on Our wallet system, please visit the link https://www.aniritagritech.com/terms-and-conditions.html#SPRNG-Wallet.

Nevertheless, if We suspect any faulty/fraud transaction by You or any such violations of our Terms, We at our sole discretion could cancel any order placed by You at Sprng.

Your Information

For information about the collection and possible use of information and content provided by You, please review Our Privacy Policy at the link https://www.aniritagritech.com/privacy-policy.html.

Notwithstanding any other provisions of these Terms, We reserve the right to disclose any information that You submit to Us, if in Our sole opinion, We reasonably believe that such disclosure is required to be disclosed (i) for complying with applicable laws, requests or orders from law enforcement agencies, appropriate authorities (such as without limitation, court officials, expert professional investigative agencies and the like) or for any legal process; (ii) for enforcing these Terms; (iii) for protecting or defending Ours, any App user’s or any third party's rights or property; (iv) for supporting any fraud/ legal investigation/ verification checks. You acknowledge and understand the provisions of this Clause 9.2 and grant Us an unconditional, perpetual right and permission to make such disclosure.

By using the App, You hereby permit Us to use the information You provide Us, including Your experiences to facilitate Us to improve the App, its offerings and functionality as well as for promotional purposes, including the permission to share or publish Your non-personal information in any of Our partner websites.

Although We are not obligated to monitor Your App access or usage or to review or edit any information posted by You, if permitted by Us, We however have the right to do so at Our sole discretion for the purpose of operating the App, to ensure compliance with these Terms, if any of Your information is found to be objectionable to Us or in violation of these Terms and to comply with applicable law or other legal requirements.

Ratings, Review, Feedback

We welcome feedback, comments, and suggestions for improvements to the App and Our offerings. You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable, and transferable license under any and all intellectual property rights to use, copy, modify, create derivative works based upon, and otherwise exploit Your feedback for any purpose.

In order to enable Us serve high quality products and give Our users an enriching App experience to our offerings, We encourage all Our users to provide their ratings on the vegetable/fruit item ordered by them through the App. Apart from ratings, We may also request You to provide Us with Your valuable review and overall feedback as regards Your overall experience with the App so that We can improvise the App and its features.

Soon after any vegetable/fruit item ordered by You through the App has been delivered to You, We shall send You an email and/or a request through the App requesting You to provide Us with Your overall rating for the vegetable/fruit item ordered by You. Such rating would be a scale of 1-5 (where 1 being the lowest and 5 being the highest). Please note that all such ratings for any vegetable/fruit item denote the average user ratings and not necessarily only Your rating. We do not have any role to play or interfere with any of Our user ratings. You hereby understand and agree without any objection of any sort that if You give a lower rating to any vegetable/fruit item ordered by You, Your said rating may not necessarily be shown on the App and the said vegetable/fruit item may still show a higher rating than the rating provided by You. This is because other users who have ordered for the same vegetable/fruit item may have given a higher rating to such vegetable/fruit item. For eg. You place an order for Potato which has a current rating of 4.5. If for any reason You are not satisfied with the said dish and give a rating of 2 out of 5, the said item may show a rating of 4 or 4.5 out of 5.

You hereby expressly agree and understand that all reviews and feedback You post on the App or provide to Us pertaining to any vegetable/fruit item will be used by Us for internal purposes and mainly for improvising on Our capabilities and offerings and features so that We can provide Our users with an enriching App experience.

Complaints

We take complaints very seriously and through we shall strive to respond and resolve Your complaints within 24-48 hours, there may be certain instances where such complaints redressal take upto 4-5 business days. Redressal related to money related complaints may take upto 72 hours depending on the mode of transaction and the financial institution.

All complaints should be addressed as under:
i. If by email then to sprngsupport@aniritagritech.com
ii. If on the Sprng website then in the ‘Customer Care’ section.
iii. If on the Sprng mobile app then in the ‘Chat with us’ section.
iv. You can also lodge Your complaint in the 'review your order' section.

Your complaint must pertain to any of the following:
i. Order placement issues
ii. Payment related issues
iii. Order delivery issues
iv. Vegetable/fruit quality related issues

All the complains are handled by Us through an automated ticketing system and on first come, first serve basis. If there is an unsolved ticket for any complaint in Our system, such complaint is then handled by Our Customer Care Manager and resolved on a case-by-case basis.

Proprietary Rights

We are the proprietors of the following trademarks and all rights, title, interests and privileges to the same vest solely with Us:

You confirm and agree that We are the owner of the proprietary information and content (including text, graphics, images, page layout and design, music, software, audio, video, works of authorship of any kind, and information or other materials) that are posted, generated, provided, or otherwise made available through the App to You and hereby retain all proprietary and intellectual property rights in the same, including but not limited to all confidential information.

You undertake not to post, copy, modify, transmit, disclose, show in public, create any derivative works from, distribute, make commercial use of, or reproduce in any way, and whether partly or fully, any (i) confidential or proprietary information, or (ii) copyrighted or copyrightable material, trademarks, service marks or other proprietary information accessible via the App without first obtaining Our prior written consent.

You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary-rights notices, if any, incorporated in or accompanying Our App or any of its content.

By posting any information or content on the App, if permitted by Us, You grant Us unconditionally and in perpetuity, and represent and warrant that You have the right to grant to Us, an irrevocable, perpetual, non-exclusive, fully-paid/royalty-free, worldwide license to use, reproduce, publicly perform, publicly display, share, transfer and distribute such information/content, and to prepare derivative works of, or incorporate into other works, such information/content, and to grant and authorize sub-licenses of the foregoing anywhere in the world.

From time to time, We may modify, add or vary existing features of the App or create, add, test or implement new features or programs on the App in which You may voluntarily choose to participate or may be a part of a test group with special access, in accordance with the additional Terms & Conditions of such features or programs. By participating in such features or programs, You grant Us an unconditional and perpetual right and consent to the Terms & Conditions (if any) of such features or programs which will be in addition to these Terms.

Disclaimer of Warranty

You expressly understand and agree that, to the maximum extent permitted by applicable law, the App, food/beverage items and other products/services offered through the App and any content/information provided on the App is on an "AS IS" and "AS AVAILABLE" and “BEST EFFORTS” basis without warranty of any kind, express, implied, direct, indirect, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose, correctness, validity, accuracy, completeness, appropriateness, fitness for consumption purposes or non-infringement. Without limiting the foregoing, We make no warranty: (i) that the App will always be secured, uninterrupted, available or error-free; (ii) about the quality, accuracy, timeliness, truthfulness, completeness or reliability of any App content; (iii) that any errors or defects in the App or any of its contents, products and/or services offered through the App will be corrected; (iv) that the App or any order placed through the App will meet Your requirements or expectations; (v) that the food/beverage items offered through the App shall fit the exact description of the images and corresponding details provided on the App or that such items will always be fit for consumption; and (vi) that the services rendered through the App will always be rendered in an uninterrupted or in a timely manner.

From time to time, We may offer new features or tools which Our App users may experiment or experience. Such features or tools are offered solely for experimental purposes and without any warranty of any kind, and may be modified or discontinued at Our sole discretion. The provisions of this Disclaimer of Warranty section shall apply with full force to such features and tools.

We accept no responsibility for any damage, loss, liabilities, death, injury or disappointment incurred or suffered by You as a result of the App or for any food/beverage item ordered and consumed through the App.

Limitation of Liability

You agree to hold Us, Our directors, employees, agents, consultants, partners and other related or affiliated third parties not liable, to the full extent permissible under all applicable laws, for any harm, loss, or damage that may come to You or to anyone else as a consequence of Your use of the App or any vegetable/fruit item ordered through the App.

To the maximum extent permitted by applicable law, in no event will We be liable for any incidental, special, consequential or indirect damages arising out of or relating to the use or inability to use the App, arising out of or in connection with these Terms or from the use of or inability to use the App or consumption of vegetable/fruit items ordered through the App, loss or corruption of data or programs, service interruptions and/or procurement of substitute products, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not We have been informed of the possibility of such damages. To the maximum extent permitted by applicable law, under no circumstances will We be liable for any liquidated or punitive damages.

In no event will Our total liability arising out of or in connection with these Terms, from the use of or inability to use the App, or from any vegetable/fruit items ordered through the App exceed the amount You have actually paid for the concerned food/beverage items ordered.

Indemnification

You agree to indemnify, defend and hold Us, Our directors, employees, agents, consultants, partners and other related or affiliated third parties, harmless from and against any and all losses, claims, disputes, demands, damages, liabilities, costs and expenses (including reasonable attorneys’ fees) relating to or arising out of Your use of the App, including but not limited to (i) any violation by You of these Terms, or (ii) any action arising from the content/information that You publish on the App, if permitted by Us, that infringes any proprietary or intellectual property rights (e.g. copyright, trade secrets, trademark or patent) of any third party or Ours, or (iii) any content or communication that denigrates, libels or invades the privacy right of any third party. We reserve the right, at Our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, and You will co-operate fully in asserting any available defenses in such case.

Term and Termination

These Terms, including all modifications thereto, will remain in full force and effect while You use the App.

You may terminate or disable Your use of the App at any time and for any reason by deleting/uninstalling the App from Your device. However, any such termination by You shall not waive off/cancel your obligation to pay for the item already ordered from the Website/App or affect any liability on Your end that may have already arisen under the transaction carried out between You and Sprng.

We may terminate or suspend, whether temporarily or permanently, Your App account at any time without notice and for any reason or refuse You access to any of Our products and/or services, if We think doing so is in larger interest of the App and its users. Further, at Our sole discretion, We may terminate or suspend, whether temporarily or permanently, Your App account at any time without notice if We reasonably believe that You have breached these Terms, or for any other reason, with or without cause. If We terminate or suspend Your account because You have breached these Terms, You will not be entitled to any refund of unused amounts lying in Your App account or Sprng Wallet. After Your App account is terminated or suspended, all the terms hereof shall survive such termination or suspension, and continue in full force and effect, except for any terms that by their nature expire or are fully satisfied.

You acknowledge that We reserve the right to terminate or delete Your account in case it remains 'inactive' for a duration as determined by Us in Our sole discretion. If We terminate or suspend Your account because You have breached the Terms,, You will not be entitled to any refund of unused amounts lying in your App account or Sprng Wallet.

Following termination of these Terms, We will only retain and use Your information in accordance with these Terms and Privacy Policy.

In the event We have a reasonable belief that there exists an abuse of vouchers and/or discount codes provided by Us, apart from forthwith blocking, whether permanently or otherwise, Your access to the App, We also reserve the right to seek compensation from You as We may deem fit.

Modifications to the App

We reserve the sole right at any time to modify, suspend or discontinue, whether temporarily or permanently, the App (or any part thereof) with or without prior notice to You. You agree that We shall not be liable to You or to any third party for any modification, suspension or discontinuance of the App. Any access or usage by You of the App shall imply that You have accepted any new or modified Terms. Please re-visit these Terms from time to time to stay abreast of any changes that We may introduce.

Miscellaneous

Entire Agreement/Document: These Terms constitutes the entire agreement between You and Us regarding the subject matter hereof, and replaces and supersedes any and all prior agreements/ understandings/ correspondences, whether written or oral, between You and Us.

Amendment: We reserve the sole right to amend these Terms, Privacy Policy and Other Policies from time to time without prior permission from You or informing You. Any such amendments will be applicable to all persons viewing/accessing/using the App once the revisions have been posted onto the same. You should therefore check the App from time to time to review the current Terms as applicable to You. If You continue to use the App following any such amendment, the same will be deemed as consent by You to the amended Terms, Privacy Policy and Other Policies.

Survival: Termination or suspension of Your App account shall not affect those provisions hereof that by their nature are intended to survive such termination or suspension.

Dispute Resolution, Governing Law and Jurisdiction: These Terms shall be governed and construed in accordance with the laws of India in relation to any legal action or proceedings to enforce the same. You irrevocably submit to the exclusive jurisdiction of any competent courts situated at Mumbai and waive any objection to such proceedings on grounds of venue or on the grounds that the proceedings have been brought in an inconvenient forum. The event that a dispute arises between the Parties, the Parties shall endeavor to resolve the dispute with a time period of 30 (thirty) days. If the dispute is not resolved within the said period of 30 (thirty) days, any discrepancies/ dispute with respect to any of the Terms, may be referred to arbitration under the provisions of the Arbitration and Conciliation Act, 1996 and rules made thereunder and amendments thereto, by a sole arbitrator, to be appointed by the Sprng. The seat of arbitration shall be Mumbai, India and the substantive law governing shall be the laws of India.

No Assignment: These Terms are personal to You. You cannot assign Your rights or obligations, whether partly or fully, to anyone.

Severability: If any provisions of these Terms are held invalid or unenforceable under applicable law, such provision will be inapplicable, but the remainder will continue in full force and effect.

Waiver: No waiver of any term, provision or condition of this document whether by conduct or otherwise in any one or more instances shall be deemed to be or construed as a further or continuing waiver of any such term, provision or condition or of any other term, provision or condition of these Terms.

Grievance Officer

In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

● Name: Megha Singh

● Email: sprngsupport@aniritagritech.com

Contact us

Please contact us by email on sprngsupport@aniritagritech.com for any questions or comments regarding these Terms or pertaining to the App.

Every effort is made to keep the Website/App up and running smoothly. However, Sprng takes no responsibility for, and will not be liable for, the Website/App being temporarily unavailable due to technical issues beyond our control.

Last Updated on: 19^th October 2020

Eligibility

Use of the Wallet is permitted only by individuals who can enter into legally binding contracts under the applicable Law. Without limiting the foregoing, use of the Wallet is not permitted by anyone under the age of 18 (Eighteen) years. If You do not qualify, You should refrain and should not use the Wallet. By using the Website, You agree and represent that You are legally competent to enter into this valid and enforceable Agreement. Additionally, We reserve the right to terminate Your account upon knowledge of You being a minor.

General Definitions

‘Sprng Wallet Account’ means the account which has Your minimum details that discloses Your current balance and is used to make payment for future transactions on Sprng Website/App. It is the electronic account associated with Spring Wallet;

‘Registration Form’ means the Form filled in by You for availing and/or continuation of the Wallet service;

‘KYC’ is the know your customer that requires Your personal identification and other information before any Wallet Services can be delivered to You. This document is also required for You for availing and/or continuation of the Wallet service;

‘Transaction’ means any purchase made by You on Sprng website/App.

Service Description for Sprng Wallet

On successful registration, a Sprng Wallet Account will be issued to perform each transaction on Sprng Online Portal only;

The refund for any cancellation of any transaction placed on Sprng shall be added to the Wallet Account. You may also add money or recharge your Wallet through online payment method viz. Debit card/credit card/net banking. However, you will not be able to use prepaid/virtual bank cards, EMI, cards issued outside India or a combination of cards to add money to or recharge your Sprng Wallet. Except as provided hereunder, amounts in your Sprng Wallet will not be refunded to you under any circumstances;

The monetary limit for Sprng Wallet is INR 10,000 monthly which will be inclusive of any credits or any refunds. In no circumstances, the limit shall exceed the prescribed limit. The limit may be reviewed or modified at the discretion of Anirit without prior intimation to You.

No withdrawal of money from the Wallet. The outstanding credit shall be utilised only to make payments for bonafied transactions on Our portal. No interest payable on such credit amount by Us and also the amount in the Wallet is non-transferable;

Any amount once transferred to the Wallet even by an error shall not be refunded under any circumstances;

As Our sole discretion, We may suspend/discontinue/terminate your Wallet Account services anytime without intimating You if found that You have violated the Terms or for any other reasonable cause;

One User is allowed only one Wallet Account and perform transactions pertaining to the same one;

All the transactions made on the Sprng shall be debited from the Wallet in case there is balance in Your account and not for any other transactions apart from one available on Sprng;

The Wallet account stays active and there is no expiry date for the Wallet balance. However, it should not exceed the monetary limit;

Any operation of or continued availability of any facility respect to the Sprng Wallets from time to time shall be subject to any requirements under applicable laws, and any new regulations or directions from any regulatory authorities in India.

Your Obligations/User’s Obligation

You shall be solely responsible for the confidentiality, safety and security of Your Password that connects You to Your Sprng Wallet/Account. You shall be the sole owner of the Password and shall be responsible for the consequences arising out of disclosure of the Password and/or the unauthorized use of Sprng Wallet. In case the Password is lost or misplaced, you shall promptly inform Us by calling on the customer care numbers where after the existing Password will be barred and a new Password will be issued to you after necessary validation. In case the mobile phone/SIM card/mobile number associated with your Sprng Wallet is lost/stolen/misplaced/no longer in your control, you shall promptly inform Us. We will, upon receipt of such information, block the relevant account.

You acknowledge and understand that Sprng Wallet is linked to your mobile phone number and you shall be solely responsible for any liability arising out of the loss/theft/misuse of the mobile phone number or deactivation of mobile connection by the concerned telecom service provider.

Information submitted by you for availing Sprng Wallet and/or information submitted while using Sprng Wallet may be shared by Us with any affiliate of Anirit or any third party, inter alia, to facilitate the provision of Sprng Wallet or for the purposes specified in the T&C.

As per guidelines issued by Reserve Bank of India read with the Prevention of Money Laundering Act, 2002 and rules made thereunder, it is mandatory to do KYC or provide basic identification details before activation of the Sprng Wallet for a user. Therefore, You shall provide complete, accurate and correct information with respect to Our KYC norms and the same shall be verified by us at Our discretion, as per the statutory norms. In any event, there has been found any discrepancies or any fraud, at sole discretion, We shall discontinue Our all the services, refuse activation of Your Wallet or reject the applications/registrations to the such defaulter.

Indemnification

You agree to indemnify, defend and hold Us, Our directors, employees, agents, consultants, partners and other related or affiliated third parties, harmless from and against any and all losses, claims, disputes, demands, damages, liabilities, costs and expenses (including reasonable attorneys’ fees) relating to or arising out of Your use of the App, including but not limited to (i) any violation by You of these Terms, or (ii) any action arising from the content/information that You publish on the App, if permitted by Us, that infringes any proprietary or intellectual property rights (e.g. copyright, trade secrets, trademark or patent) of any third party or Ours, or (iii) any content or communication that denigrates, libels or invades the privacy right of any third party. We reserve the right, at Our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, and You will co-operate fully in asserting any available defenses in such case.

This clause shall survive the expiry or termination of this Wallet T&C.

Modifications to the Wallet

We reserve the sole right at any time to modify, suspend or discontinue, whether temporarily or permanently, the Wallet (or any part thereof) with or without prior notice to You as per statutory norms. You agree that We shall not be liable to You or to any third party for any modification, suspension or discontinuance of the Wallet. Any access or usage by You of the Wallet shall imply that You have accepted any new or modified Terms. Please re-visit these Terms from time to time to stay abreast of any changes that We may introduce.

Proprietary Rights

We are the proprietors of the following trademarks and all rights, title, interests and privileges to the same vest solely with Us:

You confirm and agree that We are the owner of the proprietary information and content (including text, graphics, images, page layout and design, music, software, audio, video, works of authorship of any kind, and information or other materials) that are posted, generated, provided, or otherwise made available through the Sprng App or Sprng Wallet services to You and hereby retain all proprietary and intellectual property rights in the same, including but not limited to all confidential information.

You undertake not to post, copy, modify, transmit, disclose, show in public, create any derivative works from, distribute, make commercial use of, or reproduce in any way, and whether partly or fully, any (i) confidential or proprietary information, or (ii) copyrighted or copyrightable material, trademarks, service marks or other proprietary information accessible via the App or the Wallet services without first obtaining Our prior written consent.

You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary-rights notices, if any, incorporated in or accompanying Our App or Wallet services or any of its content.

By posting any information or content on the App or Wallet services, if permitted by Us, You grant Us unconditionally and in perpetuity, and represent and warrant that You have the right to grant to Us, an irrevocable, perpetual, non-exclusive, fully-paid/royalty-free, worldwide license to use, reproduce, publicly perform, publicly display, share, transfer and distribute such information/content, and to prepare derivative works of, or incorporate into other works, such information/content, and to grant and authorize sub-licenses of the foregoing anywhere in the world.

From time to time, We may modify, add or vary existing features of the App and Wallet services or create, add, test or implement new features or programs on the App and wallet services in which You may voluntarily choose to participate or may be a part of a test group with special access, in accordance with the additional Terms & Conditions of such features or programs. By participating in such features or programs, You grant Us an unconditional and perpetual right and consent to the Terms & Conditions (if any) of such features or programs which will be in addition to these Terms.

Disclaimer of Warranty

You expressly understand and agree that, to the maximum extent permitted by applicable law, the App, food/beverage items, Wallet services and other products/services offered through the App and any content/information provided on the App is on an "AS IS" and "AS AVAILABLE" and “BEST EFFORTS” basis without warranty of any kind, express, implied, direct, indirect, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose, correctness, validity, accuracy, completeness, appropriateness, fitness for consumption purposes or non-infringement. Without limiting the foregoing, We make no warranty:
(i) that the App/Account/ Wallet will always be secured, uninterrupted, available or error-free;
(ii) about the quality, accuracy, timeliness, truthfulness, completeness or reliability of any App/Wallet content;
(iii) that any errors or defects in the App/ Wallet services or any of its contents, products and/or services offered through the App/ Wallet will be corrected;
(iv) that the App or any order placed through the App will meet Your requirements or expectations;
(v) that the food/beverage items offered through the App shall fit the exact description of the images and corresponding details provided on the App or that such items will always be fit for consumption; and
(vi) that the services rendered through the App will always be rendered in an uninterrupted or in a timely manner.

From time to time, We may offer new features or tools which Our App / Wallet service users may experiment or experience. Such features or tools are offered solely for experimental purposes and without any warranty of any kind, and may be modified or discontinued at Our sole discretion. The provisions of this Disclaimer of Warranty section shall apply with full force to such features and tools.

We accept no responsibility for any damage, loss, liabilities, death, injury or disappointment incurred or suffered by You as a result of the App or for any food/beverage item ordered and consumed through the App.

Waiver

No waiver of any term, provision or condition of this document whether by conduct or otherwise in any one or more instances shall be deemed to be or construed as a further or continuing waiver of any such term, provision or condition or of any other term, provision or condition of these Terms of the App or Wallet as the case may be.

Limitation of Liability

You agree to hold Us, Our directors, employees, agents, consultants, partners and other related or affiliated third parties not liable, to the full extent permissible under all applicable laws, for any harm, loss, or damage that may come to You or to anyone else as a consequence of Your use of the App, use of Wallet services or any vegetable/fruit item ordered through the App.

To the maximum extent permitted by applicable law, in no event will We be liable for any incidental, special, consequential or indirect damages arising out of or relating to the use or inability to use the App or Wallet services, arising out of or in connection with these Terms or from the use of or inability to use the App/ Wallet or consumption of vegetable/fruit items ordered through the App, loss or corruption of data or programs, service interruptions and/or procurement of substitute products, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not We have been informed of the possibility of such damages. To the maximum extent permitted by applicable law, under no circumstances will We be liable for any liquidated or punitive damages.

In no event will Our total liability arising out of or in connection with these Terms, from the use of or inability to use the App/ Wallet services, or from any vegetable/fruit items ordered through the App exceed the amount You have actually paid for the concerned food/beverage items ordered.

This section of the bb Wallet Terms shall survive the termination of these T&Cs.

Dispute Resolution, Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of India in relation to any legal action or proceedings to enforce the same. You irrevocably submit to the exclusive jurisdiction of any competent courts situated at Mumbai and waive any objection to such proceedings on grounds of venue or on the grounds that the proceedings have been brought in an inconvenient forum. The event that a dispute arises between the Parties, the Parties shall endeavor to resolve the dispute with a time period of 30 (thirty) days. If the dispute is not resolved within the said period of 30 (thirty) days, any discrepancies/ dispute with respect to any of the Terms of App or Wallet services, may be referred to arbitration under the provisions of the Arbitration and Conciliation Act, 1996 and rules made thereunder and amendments thereto, by a sole arbitrator, to be appointed by the Us. The seat of arbitration shall be Mumbai, India and the substantive law governing shall be the laws of India.

Severability

If any provisions of these Terms of Wallet services are held invalid or unenforceable under applicable law, such provision will be inapplicable, but the remainder will continue in full force and effect.

Independent Contractors

The parties ie. You and We are independent contractors and nothing in these Sprng Wallet/ App Terms shall be deemed to create an agency or employment relationship, a joint-venture or partnership, a franchisor franchisee relationship, etc.

Grievance Officer

In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

● Name: Megha Singh

● Email: sprngsupport@aniritagritech.com

How to avail the offer?

1. Download the Sprng farms app

2. Build your cart

3. At the time of checkout apply code “Sprng”

4. A discount of 10% will be applied to your first purchase.

Terms & conditions

● 10% off on a minimum purchase of Rs. 300 & above

● Maximum discount of Rs. 100

● This offer is available only once per customer

● Offer valid from 22 Nov 2020 to 31 Dec 2020

● Offer applicable only on Sprng farms App

● This offer cannot be clubbed with any other offer

● Sprng farms has the right to cancel orders if found to be of fraudulent nature

● Sprng farms reserves the right to change/modify/add/delete any of the terms and conditions of the offer at any time without notice

How to avail the offer?

1. Invite your friends and family, with your unique referral code

2. They can avail the offer on the minimum purchase of Rs. 300

3. On successful completion of delivery you will be rewarded with Rs.50 in your Sprng wallet for every person you refer

Terms & conditions

● The Refer and Earn offer is only applicable to new sign-ups

● The person who is referred (“referee”) should use the Unique Referral Code on the Sign-up page. Any new registrations/sign up without using the referral code will not be valid for referral reward

● Each unique referee is eligible for Rs. 100 cashback after successful delivery of the first order of minimum Rs. 100 in value

● Referral reward of Rs. 50 will be credited in Sprng wallet within 24hours of successful order delivery

● There is no limit to the no. of friends/family any person can invite

● This offer cannot be clubbed with any other offer

● In case of any transactions deemed fraudulent by our fraud management system, Sprng farms reserves the right to cancel the referral reward

● Sprng reserves the right to modify or terminate the referral programme at any time based on its sole discretion

Contact Us

Please contact us by email on sprngsupport@aniritagritech.com for any questions or comments regarding these Terms or pertaining to the App/ Wallet services.

Every effort is made to keep the Website/App/ Wallet/ Account up and running smoothly. However, Sprng takes no responsibility for, and will not be liable for, the Website/App/ Account/ Wallet being temporarily unavailable due to technical issues beyond our control.

Last Updated on: 20^th November 2020